Contact Us
Our dedicated support team is available to assist you with any queries or concerns regarding your gaming experience. We are committed to providing prompt, professional assistance while ensuring all communications comply with UK gambling regulations and responsible gaming standards.
Available Support Channels
We offer multiple convenient ways to reach our customer support team. Our live chat feature provides instant assistance for urgent matters and general inquiries. For detailed account issues or formal complaints, email us at [email protected] with your full account details and description of the concern. Phone support is available at +44 20 7946 0958 during business hours for immediate assistance with account verification, payment issues, or technical difficulties.
Response Times and Service Standards
Our support team operates with the following response commitments:
- Live chat responses within 2-3 minutes during peak hours
- Email inquiries addressed within 24 hours on business days
- Phone support available Monday through Friday, 9:00 AM to 6:00 PM GMT
- Urgent account security matters prioritised for immediate response
- All communications handled in strict accordance with UK data protection laws
Last updated: January 28, 2026